Peach in Bloom - personalized porcelain mug with pet portrait

Each Maison Scott piece is made specifically for your order and goes through several steps before it can reach you.

1. Analysis of your pet
   We study the photos provided to identify its characteristic features, colors, coat, expression, and specific traits.
2. Design Conception
   The portrait and personalized elements are adapted to the ceramic model and integrated into the graphic world of the chosen collection.
3. Hand Modeling
   The ceramic piece is individually shaped by hand.
4. Natural Drying
   The ceramic dries gradually to naturally release its moisture before the first firing.
5. First Firing
   A first firing hardens the piece and prepares its surface for decoration.
6. Hand Painting
   Your pet's portrait and the various decorative elements are hand-painted according to the collection's design.
7. Glazing
   A layer of enamel is applied to protect the decoration and give the ceramic its final finish.
8. Final Firing
   The piece is fired again at high temperature to permanently set the enamel and colors.
9. Finishing & Quality Control
   Each creation is individually checked: shape, decoration, personalization, and overall quality are controlled before shipping.
10. Secure Packaging
    The finished piece is carefully protected and packaged to minimize the risk of damage during transport.

From your pet's photo to the finished piece, each creation is individually crafted and is not the result of industrial mass production.

• Each Maison Scott creation is made specially for your order, then sculpted and hand-painted, piece by piece.
• The creation process involves several steps: personalization preparation, ceramic sculpting, hand-painting, glazing, and high-temperature firing.
• Due to this artisanal process, the estimated total time between order and receipt is generally around 4 to 5 weeks. This timeframe is indicative and may vary slightly depending on the complexity of the creation, the firing process, and the destination.
• Slight differences in shape, dimensions, color, or brushstrokes may naturally appear from one piece to another. They are part of the unique character of an entirely handmade object.

• We offer international shipping.
• Once your creation is finished, carefully inspected, and packaged, it is entrusted to our carrier. Tracking information will be provided to you after shipment.
• Shipping times may vary depending on the destination, customs controls, the carrier, or other circumstances beyond our control.
• As ceramics are fragile, each order is carefully packaged to protect it during transport.

→ View our Shipping Policy

Your portrait is created from the photos you send us. The Maison Scott artist reinterprets your pet by hand, retaining its most recognizable characteristics: face shape, fur colors, particular markings, and overall expression.

Our style is deliberately illustrated, artistic, and not photorealistic. The final result is therefore not an exact reproduction of the photograph: some shapes, proportions, colors, or details may be simplified or slightly interpreted depending on the composition and the artist's touch.

Before confirming your order, please carefully check:

• the selected shape and model;
• the number of pets;
• personalized names and texts;
• uploaded photos;
• the different options chosen;
• your delivery address.

For photos, prefer clear, bright images without any elements obscuring your pet's face, to allow us to correctly identify its main characteristics.

If you choose the Product Preview option, a photo of your finished creation can be sent to you before shipping. This preview occurs after the product is finalized and does not allow for requesting a modification or a new production.

• Since each Maison Scott creation is personalized and made to order, we do not accept returns, exchanges, or refunds for simple changes of mind or errors in the information provided when ordering, when the product has been made in accordance with the elements submitted and validated.
• This notably concerns errors related to photos, names, personalized texts, models, colors, selected options, or other information communicated at the time of the order.
• Once personalization is confirmed and manufacturing has begun, the order can no longer be modified or cancelled.
• This rule does not affect your rights when a product arrives damaged, defective, or not in conformity with the order.

→ Consult our Refund Policy

→ Consult our General Terms and Conditions of Sale

If your creation arrives damaged, defective, or not conforming to your order, please contact us within 24 hours of receipt.

Please send us:

• your order number;
• clear photos of the product;
• photos clearly showing the damage or problem found;
• if necessary, photos of the packaging used for delivery.

After verification, if the problem is confirmed and falls under our responsibility or that of the carrier, we will arrange for the free manufacturing of a new item adapted to your situation.

We recommend that you keep the product and its packaging until your request has been fully processed.